Contact Centre Advisor Apprentice (Pitsea)
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Company: PEABODY TRUST
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Location: Basildon, SS13 3DU
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Type: Apprenticeship
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Salary: £24,479.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000030599
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Application Deadline Date: 21/05/2026
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Start Date: 22/07/2026
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Positions Available: 5
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Working Week: Monday - Friday, 9.00am - 5.00pm.
Brief Description
We’re excited to offer 5 Contact Centre Advisor Apprenticeships to join our vibrant Contact Centre in Pitsea on a full-time and permanent basis. As a Contact Centre Advisor Apprentice, you'll be learning all about the Contact Centre regarding things like repairs, property maintenance and dealing with household-related enquiries.
Training to be Provided
You will complete a Level 3 Customer Service Specialist apprenticeship alongside your role to achieve qualifications through a combination of work-based learning and day release study.
Future Prospects
Customer Service Specialist roles.
Vacancy Detail
- Dealing with routine enquiries from our Residents, predominantly regarding maintenance and repairs. Making it easy for residents to access the right services at the right time, ensuring a positive service outcome and timely resolution.
- Handling routine enquiries from leaseholders, particularly around maintenance, and working closely with Neighbourhood Management and other colleagues to address issues efficiently and cost‑effectively.
- Ensuring residents have access to the right services, correct service outcome and that resident queries/complaints are resolved, wherever possible, first time.