Customer Service Apprentice
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Company: Hucknall Post Office
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Location: Nottingham, NG15 7AA
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000030716
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Application Deadline Date: 22/05/2026
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Start Date: 01/06/2026
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Positions Available: 1
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Working Week: 40 Hours per week Monday to Saturday. 9:00 to 17:30 during the week and 9:00 to 13:00 on Saturdays.
Brief Description
Provide excellent customer service by communicating professionally, promoting products and services confidently, and ensuring customers receive a pleasant and efficient experience. The role involves handling cash responsibly, working accurately in a busy environment, and working both independently and as part of a team.
Future Prospects
There may be an opportunity for a permanent position upon successful completion of the apprenticeship.
Vacancy Detail
Main Duties:
- Selling financial products and services to meet branch targets such as ISA Accounts Applications, Bonds Accounts, Life insurance sales, and Instant Savings accounts
- Processing letters and parcels in the correct manner and giving the right service
- Processing pension and benefits payout with Bill Payments
- Banking Transactions such as Cash Deposits, Cash Withdrawals, Cheque Deposits and Change Giving Western Union Money Transfers
- Bill Payments such as Gas Bill, Electric Bill, Council Tax, Water Bills, etc.
- Processing car tax and DVLA forms
- Passport check and send service
- Providing travel insurance and foreign currency Bureau transactions
- Maintain an accurate stock and cash balance at the end of each shift
- Complete and Process End-of-Month Stock and Cash Reconciliations
- Complete processes for Royal Mail Deliveries - Postman deliveries and processes
Retail Duties:
- Process payments at the retail counter accurately and efficiently
- Clean and organize the store when needed
- Welcome customers into the store and help them locate items