Apprentice Medical Receptionist

The successful applicant will be required to work as a key member of our staff on a variety of reception and administrative tasks. The role will require the ability to work in a team but also to be disciplined and motivated whilst working on your own after appropriate training. The role will allow you to gain experience in all aspects of the role of a receptionist in a medical practice.

Duties will include:

To provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:

• Patients access the primary care services they require in a timely fashion


• Visitors sign in and out and the member of staff they are seeing are advised of their arrival


• Queries are answered or passed to an appropriate member of staff in a timely fashion


• To provide general assistance and administration to the Practice clinical and leadership teams, including:


• Accurately updating patient records using System-One


• Taking action as requested by Doctors and the nursing team


• Phoning patients to arrange / rearrange appointments and / or confirm test results


• Supporting the provision of a seamless co-ordinated multidisciplinary service through good communication

And any other tasks / duties as requested by the Partners and Management Team.

We require a polite individual with a professional telephone manner as well as excellent communication, interpersonal, team working and organisational and IT skills. Time management is also a key attribute for this role. The successful candidate will have experience of problem solving and liaising with the general public. A high level of attention to detail and professionalism is also required.

The successful candidate will have a friendly, helpful outlook. They will be confident interacting with a variety of people with an awareness of the importance of confidentiality. The individual will be keen to learn new skills and be able to prioritise workload. You will need to be a confident communicator and well presented at all times. During busy periods you will need to be able to prioritise your work load and work calmly under pressure, following practice policy at all times.

Previous applicants need not apply.