Business Support Apprentice (S2607 - 10)

Principal Duties:

1 To be responsible for providing efficient and effective administrative and/or customer service support to respond to service specific needs including: 

• Postal duties


• Photocopying and collating documents


• Taking telephone messages


• Inputting data onto computer systems


• Using IT packages for word processing, spreadsheet and database applications


• Dealing with customer requirements in a courteous and professional manner, taking advice from the Admin Manager when appropriate

2 To be familiar with a range of IT systems.

3 To ensure effective use of office equipment and machinery and to make use of such facilities

4 To undertake word processing and other administrative/customer service work as required.

5 To undertake research and collate information as directed by Business Support Management.

6 To train with and shadow the Business Support Team to obtain experience of the various Administrative functions within Children’s Services scope of work.

7 To provide assistance to colleagues in allocated areas as and when appropriate.

Secondary Tasks:

1 To participate in council programmes of in-service training as a trainee and when required as a trainer facilitator.

2 To undertake such other duties and responsibilities of an equivalent nature as may be determined from time to time by the Service Head (or nominated representative) in consultation with the postholder (and if he/she so wishes, with his/her Trade Union representative).

3 To assist when required in activities to promote and publicise apprenticeships within the council.

4 Maintain a daily record of tasks performed in the form of a diary to show personal progress.

5 To undertake such other duties and responsibilities of an equivalent nature as may be determined by the Principal Manager (or nominated representative) in consultation with the apprentice and, if they wish with their trade union representative.