Customer Service Apprentice - Libraries (S2613)
-
Company: Rochdale Metropolitan Borough Council
-
Location: Greater Manchester, OL16 1XU
-
Type: Apprenticeship
-
Salary: £15,434.33 per year
-
Sector: Sales, marketing and procurement
-
Ref: NAS-2000032733
-
Application Deadline Date: 08/06/2026
-
Start Date: 07/09/2026
-
Positions Available: 1
-
Working Week: Monday to Friday. Shifts to be confirmed.
Brief Description
Rochdale Borough Libraries play a vital role in delivering inclusive, accessible, and community-focused services across our council. Our teams are at the heart of our public-facing operations, ensuring that residents can access information, resources, and support in a welcoming and responsive environment.
Training to be Provided
- Customer Service Level 2 Apprenticeship Standard
- Apprenticeship learning will take place in the workplace & at Rochdale Training one day per month
Future Prospects
- Progression is offered to the correct candidate
Vacancy Detail
As a Customer Services Apprentice in the Library Service, you will welcome and enrol new members and introduce them to the fantastic services across Rochdale Borough Libraries, and make our spaces vibrant and inviting.
- You will use our Library Management system to help customers borrow, return and renew items, and process bibliographical searches and requests. You will assist in stock maintenance and displays
- You will direct customers to the right services for support, and you will support customers in the use of library computers, as well as printing, photocopying and scanning facilities
- You will provide cover across several different libraries across the borough, and play a key role in promoting and supporting events and activities that bring our community together
- Work towards and complete the Customer Service Level 2 Apprenticeship programme
- Undertake varied duties as set out by the placement line manager
- Undertake different roles within the placement team as directed to support learning and development
Other Information
IMPORTANT INFORMATION BELOW PLEASE READ
- Should you wish to apply for this vacancy, you will be invited to fill in the Rochdale Borough Council Application form at Rochdale Training. Please keep an eye on your emails as our recruitment team will be in touch to invite you to one of our sessions.
- Apprentices who undertake a Level 2 apprenticeship are paid the NMW rate of £8.00 per hour for apprentices as set by the Government for the first 12 months, £15,434.33 and NMW for age for the remaining months of the contract. 15-month contract
- This role involves working at Number One Riverside, Smith Street, Rochdale, Greater Manchester, OL16 1XU
Heywood Library, Lance Corporal L Cpl Stephen Shaw MC Way, Heywood, OL10 1LL
Middleton Library, Long St, Middleton, M24 6DU - Interview Date: Monday 29th and/or Tuesday 30th June
- Induction date - Monday 7th September 2026
- Should you apply for 2 vacancies (maximum), we strongly encourage you to attend both interviews and declare this. It will not count against you, and all teams/panels will be aware
- This expression of interest is the first stage of your application
- The Authority operates a Smoke-Free Policy for all its employees and applies to any building and associated grounds within near the building, which is wholly owned, leased, or operated and occupied by Rochdale Borough Council