Apprentice Customer Service Representative - Level 2
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Company: MUC-OFF LIMITED
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Location: POOLE, BH12 1DW
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Type: Apprenticeship
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Salary: Competitive Salary
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Sector: Sales, marketing and procurement
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Ref: NAS-2000034431
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Application Deadline Date: 08/06/2026
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Start Date: 01/07/2026
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Positions Available: 1
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Working Week: Monday - Thursday, 8.30am - 5.30pm and Friday, 8.30am - 4.30pm
Brief Description
Kick-start your career with a customer service apprenticeship that combines real work experience with structured training.
This will really appeal to someone who has a passion for bikes and is keen to learn how to maintain them through the use of our incredible products!
Training to be Provided
Customer Service Practitioner Level 2.
Future Prospects
- Complete Level 3 Customer Service Specialist apprenticeship (more advanced, higher responsibility)
- Move into entry level roles
Vacancy Detail
- Gain an expert level of knowledge on the Muc-Off product range through detailed training passing on what you know to customers on muc-off.com
- To make real-time suggestions to customers who don’t know what they need
- To contribute to web sales by converting customers not only to the right product but also to maximise spend via upsells and incentives
- To deal with everyday customer service issues via live chat and phone such as shipping or order enquiries
- To answer customer support emails in parallel to running and owning our live chat service
- To delight customers when things don’t go to plan helping keep our review scores as high as possible
- To help launch new products and services by dealing directly with customers and be the voice of the brand online
- To directly assist customers looking for Bicycle, motorcycle, apparel or merch