Onboarding Specialist Apprentice
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Company: SIGN IN APP LIMITED
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Location: Northampton, NN4 7XD
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Type: Apprenticeship
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Salary: £16,640.00 per year
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Sector: Business and administration
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Ref: NAS-2000033016
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Application Deadline Date: 21/07/2026
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Start Date: 04/08/2026
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Positions Available: 1
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Working Week: Monday to Friday 9am – 5.30pm office based. On occasion you may need to work unsociable hours to communicate with the global team (this will be done remotely).
Brief Description
This is a fantastic opportunity to kick-start your career in a customer-facing technology role. Working alongside their team of Customer Experience Specialists, you'll gain hands-on experience helping customers get the most out of our products from day one.
Training to be Provided
- Business administration level 3
- Remote training delivery
- Onefile
- VLE
- 6 hours of dedicated training time every week
Future Prospects
Possible full-time permanent position upon completion of the apprenticeship.
Vacancy Detail
- Assist the Customer Experience team with the onboarding and implementation of new customers, ensuring a smooth and positive setup experience
- Support customers with initial product configuration, guiding them through setup steps and best practices
- Help prepare and maintain onboarding documentation, guides, and training materials
- Participate in customer calls and meetings alongside experienced team members, learning how to build rapport and manage customer relationships
- Respond to customer queries during the onboarding process, escalating more complex issues to senior team members as needed
- Collaborate with internal teams, including Support, Product, and Sales, to ensure customer needs are met
- Assist with data entry, reporting, and tracking of onboarding progress and customer milestones
- Contribute ideas to improve onboarding processes, workflows, and the overall customer experience
- Develop a strong understanding of our product suite and how customers use our solutions in their day-to-day operations
Skills Required:
- A genuine interest in customer experience, technology, or SaaS
- Strong written and verbal communication skills
- Good organisational skills and attention to detail
- Proficiency with core IT tools (e.g., Microsoft Office, Google Workspace, or similar)
- A positive attitude and willingness to learn
- A natural problem-solver who takes initiative and isn't afraid to ask questions
- A team player who thrives in a collaborative environment and is open to feedback