GP Surgery Business Administration Apprenticeship (Orchard Court Surgery)
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Company: Orchard Court Surgery
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Location: Darlington, DL3 6HZ
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000033054
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Application Deadline Date: 30/06/2026
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Start Date: 06/07/2026
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Positions Available: 1
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Working Week: Monday - Friday: Shifts between the hours of 7:15am and 6pm.
Brief Description
A great opportunity to work in a busy, local, doctor’s surgery, assisting with reception and administration duties across all departments of the surgery. Full apprenticeship and role training will be provided for this exciting position in this fast-moving practice, working towards a Level 3 Business Administrator Apprenticeship Standard.
Training to be Provided
You will be completing the Level 3 Business Administrator Advanced Apprenticeship Standard with Darlington Borough Council Learning & Skills, Darlington.
The Business Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme can be delivered using a blend of online, anytime learning and expert-led classroom training covering core topics.
Throughout this Apprenticeship, participants will be supported by tutors who have worked in a business environment and have gained many years of experience and who can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles.
Future Prospects
Successful completion of the apprenticeship could lead to:
- Full time employment.
- Level 4 Associate Project Manager Apprenticeship.
Vacancy Detail
The duties and responsibilities to be undertaken may include any or all the items in the following list. Duties may be varied from time to time under the direction of the manager, dependent on current and evolving workloads and staffing levels:
Duties of the post:
- Covering reception, meeting, and greeting patients.
- Taking telephone queries and booking of appointments.
- Working in the admin office within the staff team on a rotation basis, under the guidance of the Reception Manager.
- Logging a variety of information into patient records using a purpose-built clinical system.
- Provide a confidential, efficient, timely and accurate administration service.
- Using Excel and Word to perform specific tasks set by the Operations Manager.
- Scanning incoming correspondence into patients’ electronic records via the clinical system.
- Providing general administrative support such as filing, photocopying, and general letters and any other duties appropriate to the role.
- Sorting incoming post.
- Working in the reception office within the staff team on a rotation basis, under the guidance of the Reception Manager.
- Logging patient arrivals, booking appointments, and utilising the full range of services provided with the electronic appointments' system (training will be provided).
- Dealing with patients face-to-face in a professional manner.
- Calling patients.
- Contacting patients by e-mail/letter.
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the Management Team which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress.
Other Information
- You will be required to attend our training centre in Darlington (DL1 1NL) and you will need to make your own way there for day release training
- Travel to and from the employer, based at Orchard Road, Darlington (DL3 6HZ)
- You will need to pass a DBS check if successful