Business Administration/Care Coordinator Apprentice

Key Responsibilities

1. Administration Support

• Assist with general office duties including filing, data entry, scanning, and record maintenance


• Answer telephone calls and respond to email enquiries in a professional manner


• Maintain accurate service user and staff records in line with GDPR requirements


• Support with updating care management systems and rotas

2. Care Coordination Support

• Assist in preparing staff rotas and schedules under supervision


• Monitor call logs, missed calls, and report any concerns


• Support communication between care staff, service users, and families


• Help ensure continuity of care through effective coordination

3. Compliance & Quality

• Support the maintenance of compliance records (training, DBS, right to work, etc.)


• Assist with audits and quality checks of care documentation


• Ensure records are accurate, up-to-date, and meet regulatory standards (e.g., CQC requirements)

4. Learning & Development

• Rotate through different areas of the business to gain a full understanding of operations, including:
  
  
  
  • Recruitment and onboarding
  
  
  • Scheduling and care coordination
  
  
  • Quality assurance
  
  
  • Client communication
  
  
  
  


• Complete assigned apprenticeship coursework and training modules


• Shadow experienced team members to develop knowledge of care service delivery

5. Team Support

• Build positive working relationships with colleagues and stakeholders


• Provide support to the wider team during busy periods


• Demonstrate a willingness to learn and take on new responsibilities