Business Administrator Apprenticeship
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Company: JC Payne UK Ltd
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Location: West Midlands, WS9 8EX
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000033972
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Application Deadline Date: 19/06/2026
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Start Date: 06/07/2026
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Positions Available: 1
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Working Week: Monday to Friday 9am to 5pm with half hour lunch.
Brief Description
We have an exciting opportunity for a Business Administrator Apprentice to join a great organisation based in Walsall. You will be working alongside experienced team members, learning to manage customer enquiries and how to coordinate breakdown activity.
Training to be Provided
- Business administrator Level 3 Apprenticeship Standard
- Weekly off-the-job training
- Bi-weekly virtual or face-to-face learning session
- Training schedule has yet to be agreed upon; further details will be made available at a later date
Future Prospects
The opportunity to gain full-time permanent employment and to progress within the organisation.
Vacancy Detail
Key Responsibilities:
- Support the team in handling breakdown and service-related enquiries.
- Learn how to log, plan, and monitor emergency and non-emergency breakdown calls.
- Accurately record breakdown information and maintain live job updates within internal systems.
- Assist with dispatching work to engineers and approved third-party suppliers.
- Learn to use management systems to transmit and monitor jobs effectively.
- Maintain professional communication with customers throughout the breakdown and repair process.
- Support the review and follow-up of breakdown activity from the previous day and overnight operations.
- Assist with rebooking, replanning, and updating job statuses.
- Complete administrative and data entry tasks accurately and within required timescales.
- Input and maintain information across customer and fleet management platforms.
- Support the wider team with customer calls and planned maintenance scheduling.
- Work alongside colleagues to coordinate engineers and third-party suppliers during service attendance.
- Learn company procedures, contractual KPI requirements, and health & safety standards.
- Always deliver a high level of customer service and professionalism.
- Participate in ongoing training and development activities as part of the apprenticeship programme.
- Undertake any additional duties appropriate to the role and level of training.
- Support scheduling and monitoring of legal inspections within required timescales.