Business Admin/Customer Care Apprentice
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Company: NORDELL LTD
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Location: WORTHING, BN14 8NW
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Type: Apprenticeship
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Salary: £16,224.00 per year
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Sector: Business and administration
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Ref: NAS-2000034569
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Application Deadline Date: 10/07/2026
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Start Date: 27/07/2026
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Positions Available: 1
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Working Week: 8.00am - 5.30pm Monday to Thursday. 8.00am to 12.30pm Friday.
Brief Description
You will learn to provide a high level of Customer Care support whilst developing a broad understanding of Commercial activities including Customer Service, Purchasing and Planning.
Work as a hands-on member of the Commercial team, supporting the Commercial Manager, Buyer and wider business, whilst developing skills and knowledge.
Training to be Provided
Business Administrator Level 3.
Future Prospects
To become a fully trained and qualified in business administration and customer care with Nordell.
Vacancy Detail
Main Responsibilities and Tasks:
- To Act in a Professional Manner at ALL Times
- To develop the ability to handle various tasks simultaneously and adapt to changing priorities and urgencies
Customer Care:
- Processing sales orders onto the company's ERP system
- Sales order checking and validation
- Answering phones and managing incoming emails, responding directly or directing appropriately
- Keeping customers updated throughout the full order cycle
- Supporting the coordination and response to customer queries and concerns
- Actioning responses in a prompt and professional manner
- Providing general administrative support and front of house duties as required
Commercial/Buying Exposure:
- Assisting with processing purchase orders within the ERP system
- Supporting the tracking of outstanding purchase orders and deliveries
- Liaising with suppliers regarding order acknowledgements and updates
- Supporting the maintenance of supplier information within the ERP system
Planning Exposure:
- Providing support for the Commercial Manager where required
- Assisting with basic planning and order tracking activities
- Supporting communication between departments to ensure customer requirements are met
General Responsibilities:
- Documenting processes and supporting updates to standard operating procedures
- Achieving tasks within set timeframes to meet departmental targets
- Supporting continuous improvement within the department
- Carrying out any other reasonable tasks as requested by the Commercial Manager or Commercial Director
- Observing Health & Safety and manual handling regulations
- Ensuring all company directives, policies and procedures are adhered to
- Maintaining 5S and general housekeeping standards
- Adhering to the practices detailed in the employee handbook
Other Information
Demonstrates a proactive attitude to learning and development.
Willingness to take initiative and support the wider team.
Able to work in a busy environment whilst maintaining accuracy.
High degree of concentration required, particularly when processing orders and handling customer communications.
As with all apprenticeships, this requires a long-term commitment – there will be assignments and logbook entries to complete. This is a fantastic opportunity to work with a top company, whilst you work towards nationally recognised qualifications.