Customer Service Practitioner Apprentice
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Company: NEW LINE PHARMACY LIMITED
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Location: Northumberland, NE63 9LU
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Type: Apprenticeship
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Salary: £12,480.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000033472
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Application Deadline Date: 03/07/2026
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Start Date: 06/07/2026
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Positions Available: 1
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Working Week: Shifts between: 9:00am - 5:30pm, Monday - Friday. 9:00am - 2:00pm, Saturday. 12:00pm - 8:00pm, Sunday.
Brief Description
Customer Service apprenticeship within a UK community pharmacy supporting the day-to-day running of the pharmacy by delivering excellent customer service, assisting patients with enquiries, managing stock and administrative duties, and developing key skills in communication, teamwork, professionalism and working within a healthcare environment.
Training to be Provided
Level 2 Customer Service Practitioner Standard Training is conducted within the store and a trainer will be allocated for on/off training.
Future Prospects
Potential to go onto further training following completion. Possibility of full time employment upon completion.
Vacancy Detail
- Greet patients and customers politely at the counter and on the phone
- Receive and process prescriptions (NHS and private)
- Label, assemble, and check medicines under the pharmacist’s supervision
- Manage stock: ordering, unpacking deliveries, and checking expiry dates
- Maintain accurate patient and prescription Records
- Handle cash, card payments, and NHS exemption checks
- Deliver excellent customer service to patients and visitors within the pharmacy
- Support customers with general enquiries both in person and over the phone
- Assist with stock control, replenishment, and checking deliveries
- Maintain a clean, organised, and professional working environment
- Support the team with administrative and day-to-day pharmacy duties
- Develop communication and teamwork skills while working in a healthcare setting
- Follow company procedures, health and safety, and confidentiality guidelines
- Build confidence in dealing with customers and handling sensitive information professionally