Customer Service Assistant Apprentice

• Greet customers in a friendly and professional manner, providing advice and answering questions about services, turnaround times, and pricing


• Receive garments and household items, accurately tag and log them into the system


• Inspect items on intake for stains, damages, or special care requirements and clearly communicate these to customers


• Handle payments by cash, card, or other methods, issuing receipts and maintaining till accuracy


• Keep the counter and customer waiting areas tidy, clean, and well-presented


• Assist with stock replenishment (e.g. packaging materials, detergents, tags) as required


• Follow health & safety, hygiene, and garment-care procedures at all times


• Support colleagues with general shop duties, including tidying work areas and light cleaning


• Identify and flag any issues (e.g. missing items, damages, incomplete packaging) to the manager or senior staff

Although it is predominantly customer facing role, we do need someone who is hands on and will support with additional duties as required. This may include:

• Operate washing machines, dryers, and other cleaning equipment safely and according to procedures


• Assist with packing, pressing, and preparing items for customer collection, checking for quality standards and accuracy

Skills & Attributes:

• Strong customer service and communication skills


• Attention to detail and ability to notice garment issues


• Reliability, punctuality, and ability to work in a team


• Basic numeracy skills for handling cash and card transactions


• Willingness to learn about fabrics, cleaning methods, and specialist garment care

Working Conditions:

• Shop-floor and counter based, with some manual handling (lifting bags of laundry, moving items in and out of machines)