Visitor Assistant Apprentice
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Company: Stroud District Council
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Location: Gloucestershire, GL5 4UB
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Type: Apprenticeship
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Salary: Competitive Salary
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Sector: Business and administration
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Ref: NAS-2000035095
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Application Deadline Date: 12/07/2026
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Start Date: 01/09/2026
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Positions Available: 1
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Working Week: Shifts to be confirmed, may include weekdays, weekends, Bank Holidays and occasional evenings.
Brief Description
To support the delivery and continuous improvement of high-quality visitor services through effective administration, coordination, and customer engagement.
Training to be Provided
- Cirencester College
- Business Administration Level 3
- Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College
Future Prospects
- Potential for a full time role once the apprenticeship has been completed
Vacancy Detail
- The postholder will develop a broad range of business administration skills including planning, record keeping, communication, and service improvement, contributing to front-of-house operations, bookings, events administration, and income generation
- Welcome visitors and deliver excellent customer service at reception and in the display spaces
- Help deliver visitor services that are customer-focused, innovative and, where applicable, income generating
- Support income generation and commercial services by assisting with the administration and day-to-day operation of visitor and commercial services, including taking payment in our shop and café, cashing up, taking bookings for events and answering visitor enquiries and questions in person and on the telephone
- Nurture and retain both new and repeat visitors and customers
- Provide reception and gallery stewarding whilst maintaining the highest possible standards of health & safety, security (visitors, staff, premises & collections) and customer care
- Undertake regular routine housekeeping across the museum (including cleaning toilet areas, vacuuming and cleaning the café) and deep/conservation cleaning (following training)
- Completing minor maintenance tasks (with guidance) to ensure that the Museum is clean and presented to the highest standards at all times
- Be customer focussed. A commitment to supporting as many people as possible to access the museum and our services
- Support administrative processes such as maintaining accurate records for bookings, events, and visitor data using appropriate systems
- Assist and contribute to monitoring visitor feedback and identifying how we can improve our service
- Contribute to the administration, organisation and coordination of events, including pre- and post-event room and refreshment set-up/pack-down
- Maintain positive working relationships with SDC colleagues, the Cowle Trust, contractors, actual and potential customers and users, voluntary organisations
- Support and facilitate events
- Able to be a positive and constructive teamwork and support the team working in effective ways
- Take responsibility for managing own workload and making day-to-day decisions within defined procedures, seeking guidance where appropriate
- Routine decisions on aspects of work with all other decisions being referred to Front of House Manager, Front of House Supervisor or Casual Duty Manager
Other Information
To work with communities sometimes outside normal office hours, including weekends.
To inform, reflect and support the Council’s aims and objectives.
To work with colleagues across the organisation as required in support of organisational goals.
To promote the Council’s commitment to equality of opportunity, diversity and inclusion at all times
To undertake all training and development initiatives as required.
To work within Health and Safety guidelines in accordance with the Health and Safety at work Act.
To work within the requirements of the Council’s Environmental Policy and Management System.
To undertake any appropriate duties required to meet the Council’s obligations under the Civil Contingencies Act.
To undertake all appropriate duties required to meet the Council’s safeguarding obligations according to the Children’s Act (2004), Working Together to Safeguard Children Statutory Guidance (2018), the Care Act (2014) and the Care and Support Statutory Guidance (2014), Mental Health Capacity Act (2005), and Deprivation of Liberty Standards (2007).