IT Support Apprentice
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Company: B D R VOICE & DATA SOLUTIONS LTD
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Location: STRATFORD UPON AVON, CV37 9NR
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Type: Apprenticeship
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Salary: £18,000.00 per year
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Sector: Digital
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Ref: NAS-2000035216
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Application Deadline Date: 02/07/2026
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Start Date: 09/07/2026
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Positions Available: 4
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Working Week: 09:00 - 17:30 Monday to Thursday, 09:00 - 17:00 on Fridays.
Brief Description
You’ll be the first point of contact for customers, learning how to diagnose, resolve, and escalate technical issues while delivering a professional and friendly service.
Training to be Provided
Information Communications Technician Level 3.
Future Prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Vacancy Detail
- Acting as first-line support for incoming incidents via phone, email, and ticketing systems
- Logging, categorising, and prioritising incidents accurately
- Providing basic technical support for: IT systems and hardware, network and connectivity issues, and voice and telephony services
- Troubleshooting issues using knowledge bases, and guidance from senior engineers
- Escalating unresolved incidents to second-line or third-line teams when required
- Communicating clearly with customers, keeping them informed of progress
- Maintaining accurate documentation and ticket notes
- Supporting general IT and operational tasks as required