Leisure Team Member Apprentice L2

What you’ll do:

Customer Experience:

• Support different types of customers with different needs


• Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints


• Support the centre to deliver swimming lessons where required (qualification dependent)


• Share knowledge with customers on the role exercise plays in health and wellbeing


• Conduct customers' gym inductions and health screening where required (qualification dependent)


• Plan and deliver exercise sessions to meet customers' health and fitness goals

People Experience:

• Support GLL's visions and values


• Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager


• Ensure all training and qualification deadlines are met in agreement with your tutor and manager


• Achieve and maintain all necessary qualifications, including ongoing CPD training


• Keep up-to-date with trends and developments in the leisure industry

As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else.

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:

• National Pool Lifeguard Qualification (NPLQ)

Certificate in Teaching Swimming:

• Level 2 Gym Instructor As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

• This is a permanent position


• Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible


• Working from home is not possible in this role


• We are an accredited Living Wage employer with industry-leading rates of pay


• We can offer a career, not just a job, with extensive Learning & Development support available


• A uniform will be supplied and must be worn


• GLL is Values Driven, not Profit Driven


• We work hard to benefit the communities we operate in


• As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business