Leisure Team Member Apprentice L2

What you’ll do:

Customer Experience

• Understand the services and products on offer to assist with customer questions and queries.


• Support different types of customers with different needs.


• Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints.


• Support the centre to deliver swimming lessons where required (qualification dependent).


• Share knowledge with customers on the role exercise plays in health and well-being.


• Conduct customers' gym inductions and health screening where required (qualification dependent).


• Plan and deliver exercise sessions to meet customers' health and fitness goals.

People Experience

• Support GLL's visions and values. *


• Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and general manager.


• Ensure all training and qualification deadlines are met in agreement with your tutor and manager.


• Achieve and maintain all necessary qualifications, including ongoing CPD training.

Keep up-to-date with trends and developments in the leisure industry. As a leader within the leisure industry, we can also offer scope to progress your career and job variety, like nowhere else. You will be enrolled on a Leisure Team Member apprenticeship programme, which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship: 

• National Pool Lifeguard Qualification (NPLQ)


• Certificate in Teaching Swimming


• Level 2 Gym Instructor. As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

• This is a permanent position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.


• We are an accredited Living Wage employer with industry-leading rates of pay.


• We can offer a career, not just a job, with extensive Learning & Development support available. 


• A uniform will be supplied and must be worn.


• GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.


• As a staff-owned organisation, you will be given the opportunity to join the society and have a stake in your business.