Customer Engineering Apprentice - Gas Network
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Company: NORTHERN GAS NETWORKS LIMITED
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Location: Middlesbrough, TS1 5JJ
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Type: Apprenticeship
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Salary: £23,027.00 per year
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Sector: Engineering and manufacturing
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Ref: NAS-2000035741
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Application Deadline Date: 28/06/2026
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Start Date: 14/09/2026
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Positions Available: 6
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Working Week: Start Monday to Friday, 8:30am - 5:00pm during initial training. As you progress, you’ll move onto a rotating shift pattern covering 24/7 operations, including evenings, nights and weekends.
Brief Description
This apprenticeship gives you hands-on experience responding to gas-related issues, making homes safe and supporting customers when it matters most. It’s a practical, people-focused role where you’ll develop technical skills, sound judgement and confidence as you progress.
Training to be Provided
- Gas Network Craftsperson Level 3
- Week 1 induction at Thorpe Park, Leeds, including HR induction, health and safety certification, equipment fitting and course enrolment
- Introduction to your manager and collection of PPE
Weeks 2–5 working on patch, gaining on-the-job experience alongside experienced engineers - Additional training in health and safety, mental health, safeguarding and EDI
- From week 6 onwards, full-time training at our York Training Centre
- Blended learning including classroom theory, practical training and supported on-the-job experience
- Ongoing portfolio building to support successful completion of the apprenticeship
Future Prospects
All progression is subject to role availability and future applications, but your career could take you into:
- Progress into a qualified role within our Service Beyond the Meter team
- Develop into a fully competent Gas Operative working independently in customers’ homes
- Opportunity to take on more complex work and specialist skills
- Progression into roles such as Lead Operative or Team Leader
- Further development opportunities across the wider network
Vacancy Detail
- Work alongside qualified engineers in customers’ homes to carry out repairs, maintenance and installations
- Respond to gas-related issues, helping to make homes safe and identifying faults
- Learn how to diagnose problems and take the right action to resolve them
- Communicate clearly with customers, keeping them informed and reassured
- Support customers in vulnerable situations with care, patience and respect
- Complete practical training at the York Training Centre alongside on-the-job learning
- Follow safety procedures and company standards at all times
- Develop technical knowledge, confidence, and decision-making skills over time
Other Information
- Must be aged 18 or over at the point of starting the apprenticeship (for to insurance purposes)
- Full UK driving licence (or working towards one)
- Willing to travel to our York Training Centre for training
- Comfortable working in customers’ homes and varied environments
- Willing to work shifts, including evenings, nights and weekends once qualified
- Able to follow safety procedures and work responsibly