IT Support Apprentice

This is an exciting opportunity for someone looking to launch a career in IT. As an IT Apprentice at Boundary Oak School, you will work alongside our experienced IT team, gaining hands-on experience supporting staff, pupils and the school’s digital infrastructure. You will be enroled on the Level 3 Information Communications Technician apprenticeship with Leep Talent, attending workshops and working towards nationally recognised qualifications including Azure Fundamentals (AZ-900) and Microsoft Security, Compliance & Identity Fundamentals (SC-900).

The role offers full exposure to a broad range of IT duties, from helpdesk support to networking, security and cloud technologies — all within a busy and rewarding school environment.

IT Support & Helpdesk

• Provide first-line technical support to staff and pupils through a range of communication channels, including in-person, email and phone.


• Log, diagnose and resolve ICT faults using structured troubleshooting methodologies and tools.


• Escalate issues appropriately and maintain clear documentation and audit trails throughout.


• Address IT issues by prioritising in line with service level agreements.

Hardware & Software

• Install, configure and maintain hardware and software, including mobile devices, printers, projectors, scanners, cameras and AV equipment.


• Support the rollout of new systems, applications and hardware upgrades across the school.


• Apply appropriate testing methodologies to hardware, software and cabling assets.


• Carry out preventative maintenance to reduce the incidence of faults.

Networking & Infrastructure

• Complete cabling tasks including coaxial, copper and fibre connections.


• Support the configuration and maintenance of network devices, switches and routers.


• Learn virtualisation of servers, applications and networks.


• Deliver network tasks with a focus on security, mitigating and defending against risks.

Security & Compliance

• Apply appropriate security policies to all ICT tasks in line with school and organisational requirements.


• Administer security access, user permissions and account management, including password resets, escalating as required.


• Interpret technical specifications relevant to the ICT task in hand.

Stakeholder Communication

• Communicate clearly with all levels of stakeholders — from pupils to senior leadership — guiding them through steps to resolve issues or set up systems.


• Manage expectations and escalation professionally, keeping users informed of progress.

Professional Development

• Actively engage with the Leep Talent apprenticeship programme, attending all scheduled workshops and completing required coursework.


• Practise continuous self-directed learning to stay up to date with technological developments.


• Participate in regular 121 reviews with your line manager and Leep Talent development coach (every 8 weeks).


• Work towards and sit the AZ-900 and SC-900 Microsoft certification exams included in the programme.