Apprentice IT Support Officer
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Company: University of Oxford
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Location: Oxford, OX3 7DQ
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Type: Apprenticeship
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Salary: £26,686.00 per year
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Sector: Digital
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Ref: NAS-2000035970
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Application Deadline Date: 26/06/2026
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Start Date: 01/09/2026
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Positions Available: 1
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Working Week: Monday to Friday, times to be confirmed.
Brief Description
- We are looking to recruit an IT Support Officer Apprentice who is a hardworking, organised individual.
- The first six weeks will enable you to gain an understanding of the University's IT systems & processes.
- Following the induction, you will join the Department of Oncology IT team for the remainder of your placement.
Training to be Provided
- Training will take place on-site and remotely.
Future Prospects
- Opportunity to progress to higher qualifications.
Vacancy Detail
- As a working learner, your focus will be to complete your apprenticeship studies by learning and developing your skills, knowledge and behaviours whilst obtaining hands-on experience of working with technology, processes and teams.
- Learn to provide customer expectations for a good service experience, through gaining confidence and trust and building rapport.
- Learn to investigate IT issues by resolving issues and sharing knowledge. This can involve undertaking research and interpreting procedures to answer more complex questions as appropriate.
- Learn to provide first-line desktop/laptop/smartphone/tablets support for the department’s staff and students.
- Learn to install and provision new devices for university staff use, network connections, network file drive and printer access.
- Learn to install and maintain the University's network hardware/software and associated infrastructure. This includes switches, wireless access points, UPS, monitoring services and other associated equipment.
- Learn to develop, implement and maintain internal ICT systems.
- Learn and develop to manage multiple issues, always ensuring that requests are handled correctly and to a high standard for customers.
- Learn the departmental Audio-Visual systems and provide support for staff, students – for e.g. – supporting University Lecturers on how to carry out recording.
- You may work across multiple Departments within the University on a rotational basis.
- Present a pleasant, helpful and professional demeanour when dealing with customers, teams and senior management.
Other Information
- You must be able to travel to the employer's location on a daily basis.
- All interviews will take place the week commencing 20th July 2026.