IT Apprentice

To work towards achieving the Level 3 Information Communications Technician apprenticeship.

The IT Apprentice will support the IT Manager with basic day‐to‐day IT support tasks, helping colleagues to use their computers, devices, and systems effectively.

This is a training role, designed to help the apprentice learn how IT support operates within a business environment that includes:

• Office‐based staff


• Home and hybrid workers


• Installation and field staff working globally

Most duties will be carried out under close supervision, with ongoing guidance, support, and mentoring provided at all times.

This is an office-based role and is not suitable for remote working due to the hands-on nature of IT support.

Flexitime is available subject to business needs and by agreement with the IT Manager.

There may be occasional, infrequent weekend or out of hours working to support planned IT tasks such as server shutdowns or restarts. Any weekend working will be pre‐planned, supervised, and compensated with Time Off in Lieu (TOIL).

1. Basic IT Support

Help respond to IT support requests logged by staff Carry out simple IT fixes, such as:

• Password resets


• Helping users connect to Wi-Fi or VPN


• Assisting with basic software or login issues


• Pass more complex or unresolved issues to the IT Manager/ external support

2. User & Device Setup

Assist with:

Setting up new laptops, PCs, monitors, and basic peripherals
Issuing IT equipment to new starters, including basic desk setup, such as:

• Checking network and power cables


• Issuing standard equipment (keyboard, mouse, headset, etc.)


• Collecting and carrying out basic checks on IT equipment returned by leavers, reporting any issues or damage to the IT Manager


• Help keep basic records of IT equipment up to date

3. Supporting Remote and Field Staff
Assist with basic remote support tasks, such as:

• Helping staff connect to systems when working from home


• Supporting installation and field staff with simple IT issues


• Escalate issues that cannot be resolved quickly or safely

4. General IT Tasks

• Help keep IT areas tidy, organised, and safe


• Follow simple IT procedures and checklists


• Update documentation when shown how


• Carry out basic equipment checks and report any issues found


• Escalate issues in line with IT procedures


• Build positive working relationships with IT colleagues across the wider group, including teams based in Germany, to support knowledge sharing and effective issue resolution

5. Security & Good Practice

• Follow IT and information security rules at all times


• Treat company information and data as confidential


• Report any lost equipment, suspected security issues, or concerns to the IT Manager

6. Training & Apprenticeship

• Complete training as part of the Level 3 Information


• Communications Technician apprenticeship


• Attend training sessions, reviews, and assessments as required


• Build an apprenticeship portfolio using everyday work tasks


• Ask questions, take feedback, and learn from more experienced colleagues