Customer Service Apprentice
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Company: OMNI AIRLINE SERVICES LTD
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Location: Manchester, M90 5BA
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000036129
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Application Deadline Date: 26/06/2026
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Start Date: 06/07/2026
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Positions Available: 1
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Working Week: Monday - Friday, 09.00 to 17.30.
Brief Description
Omni Airline Services are currently seeking a Customer Service Apprentice to join their fast growing administration team. Omni is a privately owned, independent GSSA which specialises in the UK Cargo and they are seeking an ambitious, career-driven individual who is looking to develop their career in Customer Service.
Future Prospects
There is a career path both with Omni and in the wider airline industry once these skills have been mastered. Career path will depend on the aptitude and interests of the apprentices as they develop and learn new skills.
Vacancy Detail
The apprentice will be introduced to the airfreight side of the airline business. They will be trained to act on behalf of airlines to provide Customer Service and Commercial interactions with the airline ‘s customers – in this case Freight Forwarders.
The initial primary function will be to learn how to make bookings and reservations for freight shipments to be carried by Omni’s client airlines. Additional skills to be learnt as the apprentice progresses will be marketing, sales operations and accounting skills.
At the end of the apprenticeship, the apprentice will be a valuable member of the Omni team and will have learned a wide range of valuable skills which will give them a good basis for a career in the airline industry.
Other Information
- Eligibility to work in UK
- Excellent verbal communication
- Strong interpersonal skills and able to build relationships
- Able to follow instructions
- Able to take constructive feedback and learn from mistakes
- Good practical skills and great timekeeping
- Takes pride in their work and accepts responsibility
- Committed to the values & expectations of the Apprenticeship Programme
- Team player
- A flexible and adaptable approach to work
- Enthusiasm and self-motivation to learn and progress
- Willingness to complete relevant course work to the best of ability
- Desirable GCSE’s English and Maths or equivalent