ICT Apprentice
-
Company: STOPFORD INFORMATION SYSTEMS LTD
-
Location: CHESTER, CH3 5AN
-
Type: Apprenticeship
-
Salary: Apprenticeship Minimum Wage
-
Sector: Digital
-
Ref: NAS-2000036426
-
Application Deadline Date: 10/07/2026
-
Start Date: 10/08/2026
-
Positions Available: 1
-
Working Week: Monday to Friday, 9am-5pm
Brief Description
The purpose of this role is to provide front-line support to clients and contribute to the smooth operation of the Company’s software and internal systems. Working as part of the Support team, the role focuses on handling support queries, resolving user issues, and ensuring a positive client experience.
Future Prospects
The successful candidate may be chosen to have a full-time role after completing their apprenticeship
Vacancy Detail
· Act as a first point of contact for client support queries via phone, email, and ticketing systems
· Accurately log, monitor, and manage support requests through to resolution
· Liaise with clients to understand issues and provide functional support where appropriate
· Escalate technical or complex issues to development teams with clear and complete information
· Take ownership of assigned issues and follow them through to completion
· Communicate progress and updates clearly to clients and internal teams
Other Information
· Interest in IT systems, software, and technical support
· Clear and professional communication skills
· Good attention to detail and a methodical approach to problem solving
· Ability to manage tasks and priorities effectively
· Comfortable working independently and as part of a team
· Willingness to learn and apply new technical knowledge
· Customer-focused mindset