Customer Service Practitioner Apprenticeship
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Company: EMPIRE HIRE GROUP LIMITED
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Location: DUNSTABLE, LU6 2JX
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000036149
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Application Deadline Date: 30/06/2026
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Start Date: 14/07/2026
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Positions Available: 1
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Working Week: Monday to Friday, 08.00 - 17.30.
Brief Description
We are looking for a motivated and enthusiastic individual to join our team as a Customer Service Apprentice. This is an exciting opportunity to develop your skills while working within a fast-paced equipment hire business.
Training to be Provided
You will complete a Customer Service Practitioner Level 2 Apprenticeship, which includes:
- On-the-job training within the business
- Coaching and mentoring from experienced colleagues
- Structured learning covering customer service skills, communication, and systems
Future Prospects
What to expect at the end of your apprenticeship
- A full-time role may be offered upon successful completion
- Progression into more advanced customer service or specialist roles
- Opportunities to continue developing within the business
Vacancy Detail
As part of your role, you will be the first point of contact for customers, supporting them with enquiries, processing bookings, and helping to ensure excellent service is delivered at all times.
During your apprenticeship, you will:
- Respond to inbound calls, emails, and customer enquiries
- Process hire bookings, orders, and documentation
- Support customers with queries and resolve issues where appropriate
- Escalate more complex queries to senior team members
- Maintain accurate customer records and databases
- Use internal systems to manage contracts and customer information
- Liaise with internal teams including operations and scheduling
- Build strong relationships with customers
- Support the team in delivering high levels of customer satisfaction