IT Support Technician Apprentice
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Company: J B S TECH LTD
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Location: HA3 6AG
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Type: Apprenticeship
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Salary: £16,640.00 per year
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Sector: Digital
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Ref: NAS-2000036555
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Application Deadline Date: 11/07/2026
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Start Date: 12/07/2026
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Positions Available: 1
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Working Week: Monday to Friday.
Brief Description
We are looking for someone to join our 1st line remote support team supporting our clients’ IT Systems remotely over the internet, communicating using email, telephone and live chat facilities.
Training to be Provided
IT Level 3.
Future Prospects
Information Communications Technician Level 3.
Vacancy Detail
You will be responsible for:
- First line support
- Imaging and maintenance of PCs
- Setup, update and fault diagnosis of customer IT systems
- General network support and troubleshooting
- Call handling: Answering customer queries directly on the phone where required and maintaining accurate records
- Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an auditable activity and must contain up-to-date records.
- Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones)
- Explaining technical issues in a clear way to non-technical clients
- Answering the phone in a professional manner and, if relevant, passing on any information promptly.