Data Administration Apprentice

Key Responsibilities:

• Input, maintain, and update client, staff, and service data within company databases and care management systems


• Ensure data records are accurate, complete, and maintained in line with company procedures and data protection requirements


• Process, scan, digitise, and securely archive documentation using electronic document management systems


• Monitor shared inboxes and respond to routine enquiries, escalating issues where appropriate


• Support the collection, validation, and reporting of operational data to assist service delivery and business performance monitoring


• Produce basic reports, spreadsheets, and data summaries using Microsoft Office applications and other business software


• Record and update information relating to service users, staff, and care activities in a timely and accurate manner


• Assist with data quality checks to identify and correct discrepancies within company systems


• Liaise with internal teams, healthcare professionals, clients, and external partners to obtain and verify information required for accurate record keeping


• Support the administration of digital workflows and ensure records are maintained in accordance with company policies and regulatory requirements


• Handle incoming and outgoing communications, including telephone calls, emails, and correspondence, ensuring information is accurately recorded and actioned


• Assist with system user administration tasks and provide basic support to colleagues using company software systems


• Maintain confidentiality and compliance with GDPR, safeguarding, and information governance requirements


• Use business software and office technology effectively, including care management systems, databases, spreadsheets, document management systems, and standard office equipment


• Contribute to continuous improvement activities by identifying opportunities to improve data accuracy, reporting processes, and administrative workflows


• Welcome visitors and support reception duties when required, ensuring a professional and customer-focused service

Skills Developed Through the Apprenticeship

• Data entry and data quality management


• Spreadsheet and reporting skills


• Database and care management system administration


• Information governance and GDPR compliance


• Digital document management


• Business software and IT systems usage


• Communication and stakeholder engagement


• Process improvement and workflow management