Business Admin Level 2 Apprenticeship

The role involves supporting patients in accessing healthcare services, handling appointments and enquiries, maintaining accurate records, and providing general administrative support to the Practice team while ensuring confidentiality and high standards of care.

Duties:

• Greet and assist patients at reception and over the phone


• Process appointment requests (urgent, routine, and future bookings)


• Register new patients and update records and contact details


• Handle repeat prescriptions and patient correspondence


• Scan, file, photocopy, and process incoming/outgoing mail


• Maintain a tidy reception and waiting area


• Answer telephone calls and manage enquiries professionally


• Open and close the Practice when required and ensure security procedures are followed


• Support general administrative tasks and cover reception duties

Key Responsibilities:

• Direct patients to the appropriate healthcare service


• Provide excellent customer service as the first point of contact


• Maintain accurate and up-to-date patient records


• Follow Practice procedures, protocols, and confidentiality rules


• Support health and safety, infection control, and security procedures


• Promote equality, diversity, and respectful patient care


• Work as part of the Practice team and support daily operations


• Contribute to improving service quality and efficiency