Apprentice Housing Officer
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Company: IKE SUPPORTED HOUSING LTD
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Location: Barnsley, S75 3DP
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Type: Apprenticeship
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Salary: £15,600.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000036838
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Application Deadline Date: 03/07/2026
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Start Date: 20/07/2026
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Positions Available: 1
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Working Week: Monday to Friday, 8.30am to 4.30pm.
Brief Description
Are you looking to start a rewarding career in housing and make a positive difference to tenants in specialised housing? If so, we are seeking an enthusiastic and motivated Apprentice Housing Officer to join our team.
Future Prospects
The apprenticeship will enable the apprentice to gain a qualification that will progress them to being an experienced Housing Officer, whereby they will be able to manage a portfolio of properties and tenancies independently. Handle tenancy issues, estate inspections, anti-social behaviour cases, and resident engagement.
Vacancy Detail
- Answering calls professionally and calmly, taking relevant information on board to ensure our tenants and shareholders are happy with the smooth running of our services.
- Contacting support providers and assisting with the day-to-day tenancy-related issues that arise, whether it be nominations, voids, anti-social behaviour etc.
- Assisting the Housing Officer in her role with these day-to-day responsibilities.
- Delivery of excellent customer service.
- Managing the tenancy inbox.
- Reporting on any ‘good news’ stories which can be used for social media posts.
- Entries of all tenancy aspects onto SASSHA, our property management software, including ASB, Complaints, tenants' requests, updating risk assessment information etc.
- Chasing care providers for paperwork required for tenancy set-up.
- General & Intensive Housing Management Responsibilities.
- Ensuring tenants and care providers have removed all belongings from void properties/rooms.
- Ensure all tenants are protected using safeguards and IKE’s Procedures.
- Assist with the property visits, reporting any repairs required to the repairs team.
- Working collaboratively with internal and external partners to achieve agreed objectives.
Other Information
These are desirable but not essential:
- Experience working in the housing sector.
- Experience working in a family-owned small business.
- Knowledge and use of property management software.
- The ability to drive and have a reliable vehicle to be able to get into the office. We are on a couple of bus routes but you may need to check this out first.