Customer Service & Sales Apprenticeship - Level 2
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Company: HAYSHOUSING LTD
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Location: B18 7AF
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000036862
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Application Deadline Date: 02/07/2026
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Start Date: 03/07/2026
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Positions Available: 1
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Working Week: Standard working week: 37.5 hours, Monday to Friday, 09:00–17:00, with an unpaid lunch break.
Brief Description
Hayshousing is launching a new customer‑facing project and seeking a Customer Service Apprentice to support early growth. The role mixes office work with local field tasks, helping with customer contact, onboarding, data tracking and outreach alongside a supportive team.
Training to be Provided
- Engage actively with the Level 2/3 Sales/Customer Service Practitioner apprenticeship programme through the training provider.
- Complete the required 6 hours per week of “off-the-job” learning during working hours.
- Attend monthly skills coach visits or Teams calls and complete all required coursework, assessments and observations.
- Take ownership of personal development, ask questions when uncertain, and apply learnings actively in the role.
Future Prospects
Full-time role for a suitable individual.
Vacancy Detail
Customer engagement and communication
- Make outbound calls to prospective and existing clients to introduce the service, follow up on enquiries, and gather feedback.
- Handle inbound calls and email queries from clients, providing helpful, professional and accurate information.
- Build rapport with clients on the phone, in person and via written communication.
- Take ownership of customer queries from first contact through to resolution, escalating where appropriate.
- Use active listening and clear questioning to understand client needs.
Field and in-person activity
- Accompany the Team Lead on in-person visits to clients and partners around Birmingham and the surrounding area.
- Support the onboarding of new clients in person, including walking them through the relevant processes and answering their initial questions.
- Assist clients hands-on with the practical setup needed to use the service, including helping with initial registrations and listings where relevant
- Represent Hayshousing professionally in all client-facing interactions.
Administrative and tracking responsibilities
- Record outreach activity, calls made, and outcomes in the team’s tracking system.
- Maintain accurate client records and follow-up notes.
- Track conversion of leads to active clients and report progress to the Team Lead.
- Help maintain an organised pipeline of prospective and active clients.
- Support data entry tasks related to client onboarding and ongoing engagement.