Customer Service Apprentice

Customer Service Support

• Provide excellent customer service through telephone, email, and face-to-face communication.


• Respond to customer enquiries professionally and efficiently.


• Support BC customer service operations and maintain positive customer relationships.


• Escalate customer issues or urgent matters to the Customer Services Manager when required.


• Assist in maintaining high customer satisfaction standards.

Bookings & Scheduling

• Assist with customer bookings, amendments, and cancellations.


• Support scheduling activities to ensure services are organised efficiently.


• Maintain accurate booking and scheduling records using company systems.


• Communicate booking confirmations and updates to customers and operational teams.


• Ensure all customer information is recorded accurately and confidentially.

Complaints & Duty of Care Support

• Assist with handling customer complaints in a professional and empathetic manner.


• Record and monitor complaints, ensuring accurate documentation is maintained.


• Support duty of care processes by assisting customers during service disruptions or operational issues.


• Help coordinate customer updates and alternative arrangements where required.


• Escalate complex complaints or welfare concerns appropriately.

Administrative Duties

• Manage incoming emails and ensure timely responses or escalation where necessary.


• Maintain accurate filing systems and customer records.
  Prepare reports, spreadsheets, and customer documentation as required.


• Support the wider customer service team with day-to-day administration tasks.


• Assist with data entry and updating internal systems.