IT Support Apprentice
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Company: Jansa IT
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Location: Harrow, HA3 6AG
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Digital
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Ref: NAS-2000037000
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Application Deadline Date: 10/07/2026
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Start Date: 17/07/2026
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Positions Available: 1
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Working Week: Days and shifts to be confirmed.
Brief Description
We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.
Future Prospects
- 90% of QA Apprentices secure permanent employment after finishing their apprenticeship
- Additionally, there may be opportunities to undertake further apprenticeship training, as many of our programs offer ongoing development tracks
Vacancy Detail
- First line support: Imaging and maintenance of PC's
- Setup, update and fault diagnosis of customer IT systems
- General network support and troubleshooting
- Call handling: Answering customer queries directly on the phone where required and maintaining accurate records
- Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an auditable activity and must contain up-to-date records
- Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones)
- Explaining technical issues in a clear way to non-technical clients
- Answering the phone in a professional manner and, if relevant, passing on any information promptly