Office Administration Apprentice

General Office Administration

• Carry out day-to-day office duties including scanning, filing, and document organisation


• Maintain accurate and well-structured digital and physical filing systems


• Support general administrative activities to ensure efficient office operations

CRM & Sales Support

• Raise and issue customer quotations using the CRM system


• Update and maintain accurate customer and sales data within the CRM


• Assist the Sales team with administrative tasks, follow-ups, and data entry

Website & Product Management

• Update product listings and content on the company website


• Ensure product descriptions, pricing, and specifications are accurate and up to date

Customer & Internal Communication

• Liaise with the Sales team to support ongoing customer activity


• Assist with responding to basic customer enquiries via email or phone


• Communicate effectively with internal departments to support sales processes

Document Management

• Scan, file, and store documentation in line with company procedures


• Ensure all documents are accurate, organised, and easily accessible

Administrative Support

• Provide general administrative back-up to the sales and office teams


• Support workflow processes to ensure tasks are completed efficiently

Learning & Development

• Participate in apprenticeship training and development activities


• Develop knowledge of sales processes, CRM systems, and business operations


• Adhere to company procedures and continuously improve skills and performance