1st Line IT Support Apprentice
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Company: SINGLEPOINT CALLS LIMITED
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Location: Daventry, NN11 4GD
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Type: Apprenticeship
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Salary: £16,640.00 per year
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Sector: Digital
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Ref: NAS-2000037059
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Application Deadline Date: 01/07/2026
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Start Date: 08/07/2026
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Positions Available: 2
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Working Week: Monday to Friday 08:30 - 17:00, may include evenings.
Brief Description
Start your IT career with SinglePoint Calls in Daventry. As our 1st Line IT Support Apprentice, you'll work on a real helpdesk, solving everyday tech problems for our team and clients while learning the ropes. Full training, friendly team and great prospects. No experience needed, just a genuine interest in tech.
Future Prospects
Starting 1st Line IT Support, working up to 2nd / 3rd Line support.
Vacancy Detail
- Answering first-line IT support calls and emails from our team and clients, and logging each one on the system
- Helping users with everyday tech problems like password resets, logins, email and printer issues
- Setting up new user accounts and devices and getting them ready to use
- Working through common Microsoft 365 and Windows queries with support from the wider team
- Keeping support tickets up to date so everyone can see what has been done and what is still outstanding
- Escalating anything more complex to senior colleagues or our IT partner, and learning from how it gets resolved
- Following our security and data protection processes on every job
- Getting to know our phone systems and CRM so you can support the team that relies on them
- Building your skills each day through training, shadowing and hands on practice
Other Information
DBS.