Income Recovery Apprentice
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Company: Solihull Metropolitan Borough Council
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Location: West Midlands, B91 3QB
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Type: Apprenticeship
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Salary: £24,552.00 per year
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Sector: Business and administration
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Ref: NAS-2000036920
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Application Deadline Date: 28/06/2026
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Start Date: 01/09/2026
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Positions Available: 1
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Working Week: Monday to Friday 9am to 5pm.
Brief Description
To deal with the effective recovery of any debts outstanding to the authority including Council Tax, Non-Domestic Rates, Business Improvement District (BID), Housing Benefit Overpayments and Sundry Debts in order to maximise income to the council.
To adopt a holistic view in relation to monies owed to the council.
Training to be Provided
Monthly online workshops hosted by the training provider.
Future Prospects
Although not guaranteed, there may be a permanent role on successful completion of the apprenticeship and performance in the role.
Vacancy Detail
- To learn and understand legislation relating to Council Tax and Non-Domestic recovery and enforcement
- To progress Council Tax and Non-Domestic Rate debt recovery by making a decision on the appropriate course of action in relation to the debt taking into account the individual circumstances of the customer
- To progress Housing Benefit Overpayments and Sundry Income debt recovery by making a decision on the appropriate course of action in relation to the debt, taking into account the individual circumstances of the customer
- Deal with all recovery correspondence from the reminder stage onwards
- Deal with debt recovery enquiries on the telephone as required
- Make outbound telephone calls to customers to obtain payment where bills/invoices have not been paid on time
- Process and monitor arrangements, attachments to benefits and attachments to earnings, taking the appropriate action where necessary
- Review reports to ensure unpaid debts are progressed through the recovery process
- Review customers' income and expenditure to agree on affordable repayment plans
- To take the necessary action to trace debtors who have left with no forwarding address and update accounts as appropriate. Where necessary, arrange for any write-off action to be processed
- To carry out the appropriate checks with regard to cases that will be sent to Enforcement or Collection Agents
- To deal with cases returned from Enforcement or Collection agents
- Liaise with other sections of the council, enforcement/collection agents and other outside bodies as required
- Take the appropriate action to prepare court cases for Housing Benefit Overpayment and Sundry Income debts
- Have a working knowledge of the computer systems and be aware of the impact the inputting of information has on customer accounts
- Adapt to new methods, techniques and procedures as they are introduced
- Any other appropriate duties as and when required
Other Information
Basic DBS check.