Outpatients Clerk - APPRENTICESHIP
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Company: Manchester University Hospitals NHS Foundation Trust
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Location: Manchester, M15 6FH
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Type: Apprenticeship
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Salary: £25,272.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000036011
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Application Deadline Date: 30/06/2026
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Start Date: 03/08/2026
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Positions Available: 1
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Working Week: Monday - Friday, shifts to be confirmed.
Brief Description
The Level 2 Customer Service Practitioner apprenticeship will equip you to develop high-quality customer service skills, administration skills, work as part of a warm and friendly team committed to delivering high standards of patient care and support you to progress your career at MFT.
Training to be Provided
Your first 4 days of induction at MFT will take place on our Oxford Road Campus (ORC) in the City Centre. You will attend ORC once a month for a face to face training session with the delivery team for a further 8 months.
Future Prospects
MFT has 10 hospitals and Local Community Organisations. There are ample opportunities to progress into a Band 3 role or higher upon completion of the apprenticeship programme. With an 'Apprenticeship First' approach, there are further opportunities to gain qualifications.
Vacancy Detail
- Welcoming and assisting patients at reception, providing a friendly and professional first point of contact for all visitors.
- Managing appointment bookings and clinic schedules, ensuring efficient use of clinical time and smooth patient flow throughout the service.
- Handling telephone and face-to-face enquiries from patients, carers, and healthcare professionals, offering clear information and resolving queries promptly and courteously.
- Maintaining accurate patient records and administrative documentation, ensuring data is entered and stored in line with NHS policies and confidentiality requirements.
- Providing administrative support to clinical and administrative colleagues, helping to coordinate daily operations and contribute to the effective running of the service.
- Assisting with general office duties, such as filing, scanning, and processing correspondence, to ensure the team functions efficiently.
Other Information
You must pass a Disclosure and Barring Service (DBS) check.