IT Apprenticeship
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Company: IT QED LTD
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Location: Arborfield, RG2 9HT
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Type: Apprenticeship
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Salary: £16,000.00 per year
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Sector: Digital
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Ref: NAS-2000034750
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Application Deadline Date: 20/07/2026
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Start Date: 21/07/2026
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Positions Available: 1
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Working Week: Monday- Friday 9.00am- 5.30pm
Brief Description
Join IT QED, a trusted provider of IT support and services, as an IT Support Apprentice. This is an exciting opportunity to gain hands-on experience, develop technical skills, and work alongside a team of experienced IT professionals.
Training to be Provided
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
Future Prospects
- This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician
Vacancy Detail
- Logging calls on the helpdesk
- Answering customer queries and learning customers IT systems
- Providing first line IT support
- Triaging calls and escalating where necessary to second line support
- The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems
- Conducting training to familiarise yourself with technologies in use within client environments