Customer Service Apprentice
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Company: STOURBRIDGE AUTOMOTIVE LIMITED
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Location: STOURBRIDGE, DY9 7ND
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000037656
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Application Deadline Date: 03/07/2026
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Start Date: 06/07/2026
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Positions Available: 1
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Working Week: Working hours - 5-days a week - full time (8:15am - 5:45pm), working days TBC.
Brief Description
We are looking for a full-time Service Advisor Apprentice to learn and assist with the running of this award-winning garage business.
Training to be Provided
The apprentice will attend online lessons, once every other week, to work towards their Customer Service Practitioner Level 2 Apprenticeship standard.
In addition, they will be allocated with their assessor who will visit them within the workplace once every 6-8 weeks.
The apprentice will complete a minimum of 6 hours off the job each week.
Future Prospects
Potentially a permanent position available for the right candidate.
Vacancy Detail
A varied role within the Automotive Industry, learning on the job alongside the front of house team, assisting with all level of service advisor and customer service work passing through a busy forward focused business with a real opportunity for career progression.
The role:
- Customer service experience, dealing with customers by telephone, email, text and face to face visits
- Processing work using a company garage management system
- Parts ordering
- Allocating parts to jobs and processing returns
- Data entry and CRM
- Using AI integrations
- Customer follow up calls
- Assisting with garage management system (all training provided)