Office Administration Apprentice
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Company: RICHARDSON & ROTHWELL PLUMBING & HEATING LTD
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Location: COLCHESTER, CO7 6BL
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Type: Apprenticeship
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Salary: £16,640.00 per year
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Sector: Business and administration
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Ref: NAS-2000035972
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Application Deadline Date: 04/07/2026
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Start Date: 06/07/2026
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Positions Available: 1
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Working Week: Monday to Friday, from 9:00am - 5:00pm, with a 1 hour lunch break.
Brief Description
This role will require the apprentice to assist the customer care department and accounts department. The role will involve: placing orders, taking payments, dealing with customer and much more. A varied role covering all aspects of the office and by the end of the apprenticeship the apprentice will have excellent knowledge of administration.
Training to be Provided
- The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard with a City & Guilds Level 3 Diploma for the Business Administrator.
- All delivered within the workplace via online training with Colchester Institute.
Future Prospects
- Progression after this role could see you stay within the business and progress within your career with the option of moving into office management in the future.
- We heavily support our apprentices through the whole apprenticeship and we are proud that most stay within the company once their apprenticeship is complete.
Vacancy Detail
This role will require the apprentice to assist the customer care department and the accounts department on a regular basis. The role will also require the apprentice to register all boilers onto the gas safe register, assist in placing material orders with the plumbing merchants, liaise with our on-site engineers regarding customer extras and material orders, take payments over the phone from our customers.
Duties to include:
- Record and document production of each new build site.
- Decision making on which merchant to use and which member of the team to delegate certain tasks to.
- Speaking to and building relationships with our customers and merchants.
- Place orders to merchants via email and phone.
- Monthly review of customer extras and boiler spreadsheets to ensure all is up to date and booked in.
- Organise and plan small works to be carried out.
- Undertake and lead projects as and when required.
- Assist accounts department with Sage and invoices.
- Assist customer care department with booking work and organising the engineer’s diaries.
- Use of Excel, Sage and Word.
- Assist company directors.
- Registering gas safe boilers and updating spreadsheets.
- Logging customer extras.
- Taking customer payment over the phone.
Other Information
This role is based in a remote location with little to no public transport routes, please ensure you look into your transport methods before applying to ensure you can get to the company. This role involves spending long periods of time on a computer.