Desktop Support Assistant - Apprentice
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Company: GOODWIN PROCTER (UK) LLP
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Location: London, EC1A 7AZ
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Type: Apprenticeship
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Salary: £25,000.00 per year
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Sector: Digital
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Ref: NAS-2000037049
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Application Deadline Date: 03/07/2026
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Start Date: 01/09/2026
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Positions Available: 1
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Working Week: Monday to Friday, 9.30am - 5.30pm.
Brief Description
The Desktop Support Assistant - Apprentice will support the Europe & Asia User Experience team in delivering high-quality desktop, mobile, audio/visual, and user support services to attorneys and professional staff.
Please note, applications will close on 3 July 2026.
Training to be Provided
- The role will follow a structured apprenticeship programme. As this is an apprenticeship, the role will be based on 80% working hours and 20% off the job learning time.
- This will be a 19-month fixed-term contract based on the duration of the apprenticeship.
- The apprentice will work within the Europe & Asia User Experience team under a defined development and mentorship plan.
Future Prospects
The Apprentice will complete a Level 3 ICT Apprenticeship, providing a strong foundation and head start in their career in IT.
Vacancy Detail
- Provide first-line support for desktop, mobile device, collaboration, and meeting room technology issues.
- Support users through walk-up assistance, Tech Bars, floor walks, and onboarding activities.
- Assist with laptop imaging, equipment setup, user onboarding, and hardware deployment.
- Support meeting room and AV technologies including Microsoft Teams Rooms, Zoom Rooms, wireless presentation systems, and hybrid meeting tools.
- Assist with troubleshooting Microsoft 365 applications, Microsoft Teams, Zoom, VPN, and mobility services.
- Monitor and update tickets within the ServiceNow platform to ensure timely follow-up and resolution.
- Assist with hardware inventory management, equipment preparation, and desk setups.
- Support rollout and adoption activities for new workplace technologies and AI-enabled tools.
- Document user guidance and technical steps in clear, user-friendly language.
- Collaborate with other IT teams and vendors as required.
- Deliver a high standard of customer service and professionalism when supporting users.
- Additional duties and responsibilities, as assigned.