Customs & Treasury - Digital Degree Apprenticeship

You will play a key role in ensuring the smooth running of our UK customs activities, while also supporting process improvement and digital initiatives.

Daily Responsibilities

• Monitor and manage the customs mailbox, responding to internal and external queries


• Maintain and update import trackers


• Check, reconcile and file customs clearance documentation from brokers


• Support customs declarations for parts and vehicles


• Monitor automated (RPA) processes and help resolve errors or gaps

Monthly Responsibilities

• Reconcile customs entries to ensure completeness and accuracy at month end


• Support preparation of duty reports and financial reconciliations


• Monitor and reconcile HMRC deferment accounts


• Investigate and resolve discrepancies (e.g. MSS reports, import records)


• Produce KPI dashboards and support compliance reporting


• Assist with monthly compliance checks and audit preparation

Ad Hoc & Development Activities

• Investigate system errors and data issues within customs systems (e.g. iCust)


• Support process improvement and automation initiatives


• Manage and validate key customs data and documentation (e.g. EBB processes)


• Act as a point of contact for operational customs queries over time
  Support audits and non-standard import/export scenarios (e.g. temporary imports)


• Contribute to continuous improvement of customs processes and controls

What You’ll Learn

You will develop a strong mix of business, digital and leadership skills, including:

• Data analysis and dashboard creation


• Process automation and AI in business


• Digital strategy and implementation


• Business systems and technology solutions


• Financial analysis and decision-making


• Project management and continuous improvement

You will gradually transition from supporting operations to:

• Identifying process improvements


• Using data to drive decisions


• Supporting digital transformation initiatives


• Advising stakeholders on more efficient ways of working