Customer Service Apprentice
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Company: CT Skills
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Location: WF12 9AQ
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000038109
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Application Deadline Date: 18/07/2026
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Start Date: 20/07/2026
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Positions Available: 1
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Working Week: 5 days per week, shifts between 9.00am and 7.00pm (including weekends). Please note that these hours are just estimates for now, as they are not currently open for business, and the hours may fluctuate depending on how Flip Air Ltd is running.
Brief Description
As a Front of House Apprentice, you will be one of the first points of contact for customers, ensuring every guest receives a warm welcome and excellent service throughout their visit. This is a fast-paced and varied role that requires a positive attitude, strong customer service skills, and the ability to work as part of a team.
Training to be Provided
- You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including knowing your customers, understanding the organisation, meeting regulations & legislation, systems & resources, and the customer experience
- You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer
Future Prospects
- As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business
Vacancy Detail
- Greeting and assisting customers upon arrival
- Providing excellent customer service at all times
- Taking food and drink orders & checking customers in
- Waiting tables and clearing tables
- Operating the till and handling payments
- Maintaining cleanliness throughout customer areas
- Assisting with party bookings and special events
- Monitoring customer flow and helping ensure the venue operates efficiently
- Following all health and safety procedures
- Supporting colleagues and management when required
- Looking for candidates who are happy to be part of their social media pages and are comfortable being on camera
- Minimum of 6 hours per week spent on apprenticeship work and training