Customer Service Apprenticeship
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Company: HAYLEY GROUP LIMITED
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Location: Bradford, BD5 8FJ
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000038370
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Application Deadline Date: 18/07/2026
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Start Date: 01/09/2026
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Positions Available: 1
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Working Week: Monday to Friday 8:30am – 5:30pm.
Brief Description
Hayley Dexis, the UK’s largest independent distributor of engineering products, is seeking a Customer Service Apprentice for our Bradford branch. Gain hands-on experience across trade counter, sales, and warehouse operations while building skills to deliver outstanding service and launch your career.
Training to be Provided
Apprentice Journey & Delivery
The Level 3 programme runs over 13 months, combining structured learning with on-the-job experience. It follows a monthly learning plan, building knowledge, skills and behaviours, with at least 187 hours of off-the-job training and a blended delivery model (online, workshops and workplace learning).
Assessment & Progression
Learners move through a gateway stage before completing an End-Point Assessment, including a knowledge test, observation, professional discussion and project to demonstrate competence.
Support
Apprentices receive dedicated support from a Vocational Skills Coach, alongside access to online resources, mentoring and regular guidance throughout their programme.
Future Prospects
Following successful completion, there may be the opportunity to progress into a Customer Service or Internal Sales role. There are various opportunities to develop and progress within the group.
Vacancy Detail
As a Customer Service Apprentice, you’ll gain hands-on experience across key areas of the branch, building the skills needed to deliver excellent service to our customers. You will rotate through:
- Trade Counter – supporting and serving customers face-to-face
- Internal Sales / Office – handling calls, emails, and customer enquiries
- Warehouse Operations – understanding stock, order fulfilment, and logistics
This well-rounded approach ensures you develop a strong understanding of both our products and how we support customers from enquiry through to delivery.