Learner Services Administration Apprentice
-
Company: FIX IT (UK) LTD
-
Location: SPRING VIEW, WN3 4TA
-
Type: Apprenticeship
-
Salary: Apprenticeship Minimum Wage
-
Sector: Business and administration
-
Ref: NAS-2000038426
-
Application Deadline Date: 31/07/2026
-
Start Date: 24/08/2026
-
Positions Available: 1
-
Working Week: 35-hours per week Monday - Friday, 8:30am - 4pm 30-minute lunch break per day
Brief Description
As an apprentice with the Learner Services team at Fix It, you will be responsible for providing administrative support to the team, while helping to ensure the smooth running of day-to-day operations within the college. You will work closely with staff, learners, parents/carers, and visitors while developing valuable business.
Training to be Provided
As part of the role, you will complete a Level 3 qualification in Business Administration with Wigan & Leigh College, with support from the team at Fix It.
Training will be delivered through a combination of workplace learning and ‘off-the-job’ portfolio work towards a Level 3 qualification. You will gain practical experience in the Learner Services department, while developing knowledge and skills to support a career in Administration.
Exact training arrangements will be confirmed upon appointment.
Future Prospects
Upon completion of the apprenticeship, there will be an opportunity of progression to a permanent administrator role within the Learner Services department for the right candidate.
Vacancy Detail
Key Responsibilities:
- To complete an apprenticeship and approved qualification in Business Administration, while maintaining your own professional development
- To provide administrative support to the College, including filing, photocopying, scanning, and maintaining accurate learner records
- To assist with learner enrolment, including preparing paperwork and ensuring documentation is correctly filed and stored
- To use the college MIS system to assist with the administration of learner files and preparation of reports
- To use the college MIS system to log details of learner attendance calls and parent/carer calls
- To maintain organised and up-to-date learner records and filing systems
- To take notes/minutes during meetings, including internal department meetings and meetings with Learners, Parents and Carers
- To undertake front-of-house duties, welcoming visitors and providing a professional first point of contact
- To deal with telephone enquiries, take accurate messages and pass on to the appropriate member of the team
- To assist with creating resources and documents for the learner services team
- To draft correspondence for the learner services team, including letters, permission slips and communication to parents/carers
- To assist with managing staff calendars, scheduling meetings, home visits, and college events
- To update the college social media accounts, as required
- To participate in any required training, and work effectively as part of a team
Other Information
The post will involve working with a lot of confidential information. You will be required to maintain confidentiality where appropriate when dealing with sensitive information.
As Fix It is primarily an SEN college, there will be learners of a similar age to the post holder. There is an expectation to remain professional when engaging with learners whilst working for the college.