Service Operations Apprentice
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Company: PHILIPS ELECTRONICS UK LIMITED
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Location: Hampshire, GU14 6XW
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Type: Apprenticeship
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Salary: £17,500.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000037202
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Application Deadline Date: 05/07/2026
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Start Date: 01/09/2026
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Positions Available: 1
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Working Week: Monday - Thursday, 9.00am - 5.15pm and Friday, 9.00am - 4.45pm
Brief Description
Joining the Services & Solutions Delivery (SSD) team in the role of Service Operations Apprentice you'll find yourself part of a UKI team of like-minded colleagues who all share a passion for creating value through customer service.
Future Prospects
- Careers in Logistics, planning or customer service either back – office or customer facing
Vacancy Detail
- Managing customer relationships, target metrics and much more to ensure we are providing the best service-levels, quality, and improvement activities expected by Philips’ customer base you'll make a difference in new and surprising ways every day, improving the lives of Philips Healthcare customers & patients
- You will be required to come into the office 3 days a week. During this time you will have a mentor to help guide you through learning the basics of the role
- Liasing with the various functions of the Service Support Centre to provide the best solution that balances the customer’s need against the business requirements
- You will be helping manage the progress of customer calls until they are resolved, communicating with various colleagues, take initiative on escalating the situation if you encounter problems meeting the service level agreement
Other Information
- Failure to provide qualification/exam results may result in your application being rejected