Apprentice Receptionist

• Provide 1st level advice and reception service, both face to face and on the telephone, to parents, carers and other callers to the school


• To ensure that callers and visitors to the academy are dealt with in a friendly and courteous manner and that they or their queries are directed to the appropriate member of staff


• To ensure that the academy’s standards of customer care are achieved


• To ensure accuracy and confidentiality in dealing with requests and maintaining records


• To ensure all post received is handled appropriately and post is ready for collection


• To ensure all parcels are recorded and dealt with immediately and the relevant person informed


• To ensure that all reception notice boards are updated in a timely manner


• To ensure that all allocated regular or scheduled administrative tasks and record updates are performed on time


• To comply with the appropriate government and academy policies, procedures and systems


• To follow the requisite procedures and legislation regarding confidential information, e.g. the Data Protection Act and GDPR


• To be proactive in the implementation of the academy’s Equal Opportunities policy, Health & Safety regulations and Environment Protection policies


• Provide routine clerical support including word processing and other IT based tasks, photocopying, filing, emailing and minute / note-taking


• Collation and maintenance of pupil details both manual and computerised


• Administration of pupils’ admission procedures


• Assist with the arrangements of hospitality across school


• Process routine administration for school diary

Influencing and Managing Relationships:

• Headteacher


• External agencies


• Parents and carers


• Governors


• Senior Leadership Team


• Staff