Business Administration Apprentice

The role is to maintain under the direction of the directors the processes associated with engineering & administration of all businesses under the control of the company directors.

Responsibilities include but not limited to:

• Scheduling of customer engineering jobs via ServiceM8 automated ticketing system


• Effective and timely updating customers on progress of incidents


• Maintaining staff records


• Ensuring all Health and Safety procedures are adhered to at all times


• Resolving customer queries


• Raising supplier orders for items to be purchased by the business


• Processing sales and service enquiries from receipt through to execution


• Maintaining accurate job records internally on ServiceM8 software, Xero accounting platform and own spreadsheets for audit purposes


• Updating customers via their VPN connections on the status of jobs in line with their agreed service levels


• Preparation of customer spreadsheets for end of month accounts to raise charges against


• Maintaining up to date customer records of contact details


• Advising the directors immediately of any issues relating to service exposure of the business, eg. Inability to fulfil customer requests or deliver the level of service required


• Other general office & administration duties as required by the business or directors


• Provide training to any other member of staff on an as when required basis


• Flexibility to cover other non-office based duties such as logistics & customers site activities on an as and when required basis to gain a holistic view of the business