IT Apprentice
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Company: BLUE PORTAL VOICE & DATA LTD
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Location: Barnsley, S75 1JL
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Digital
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Ref: NAS-2000038771
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Application Deadline Date: 07/07/2026
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Start Date: 30/07/2026
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Positions Available: 1
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Working Week: Monday to Friday - 8.30am-5.00pm.
Brief Description
We are looking for an enthusiastic apprentice to join our technical support team as a Support Engineer. This role is ideal for someone at the beginning of their IT career who is keen to gain hands-on experience supporting real customers, systems, and networks while developing their technical knowledge through an apprenticeship.
Training to be Provided
Delivery to be completed on-site and 6 hours per week off-the-job training either at Barnsley College or your place of work. Student to complete an Advanced Technical Certificate as an Information Communications Technician Level 3 Apprentice. Functional Skills in maths and English, if required.
Future Prospects
Possible progression opportunities.
Vacancy Detail
Cloud Telephony Support
- Create, amend, and maintain cloud-based telephone system configurations
Process customer requests such as:
- Name changes
- Call routing updates
- User and extension management
- Perform basic system changes on live environments, following agreed processes
Assist users with:
- Password resets
- Login issues
- General system access problems
User Support & Training:
- Provide first-line support to end users via phone, email, and ticketing system
Deliver basic to moderate user guidance, such as:
- Explaining how existing features work
- Helping users understand the system functionality already in place
- Ensure issues are clearly logged, tracked, and updated within the internal CRM
Network & Connectivity Support
Support customer network connections by:
- Running basic diagnostics via online provider portals
- Identifying common connectivity faults
- Booking engineer visits where required
Carry out basic network maintenance tasks, including:
- Changing Wi-Fi usernames and passwords
- Configuring new routers prior to dispatch
- Preparing equipment for installation or replacement
Communication & Liaison
- Speak directly with customers in a professional and confident manner
- Liaise with third-party providers for telephony and network services
Communicate updates, issues, and resolutions clearly to:
- Customers
- Internal team members
- Maintain accurate records of all work completed in the CRM
Learning & Development
- Gain hands-on experience supporting live customer systems
- Learn structured troubleshooting and escalation processes
- Shadow senior engineers and gradually assist with more complex technical issues
- Develop technical, communication, and problem-solving skills throughout the apprenticeship
- Build a strong foundation for progression into a 2nd Line Support role