Technical Support Apprenticeship
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Company: Wyre Forest District Council
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Location: Worcs, DY11 7WF
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Digital
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Ref: NAS-2000038962
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Application Deadline Date: 23/07/2026
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Start Date: 17/08/2026
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Positions Available: 1
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Working Week: Monday - Friday, ICT support lines are open 8.00am - 5.30pm.
Brief Description
We are looking for a self-motivated individual who is committed to a career in computing to join the ICT team at Wyre Forest DC. The position offers a wide range of tasks and opportunities to develop your IT skills helping support users. Also opportunities to to get involved in project work supporting the Council's ICT Strategy.
Training to be Provided
Training will be mostly office based with one college day a week.
Future Prospects
Once the apprenticeship has been completed, there may be opportunities to progess into an ICT role in a newly formed organisation.
Vacancy Detail
Day-to-day tasks include:
- Providing first line technical support answering support queries via phone and email
- Maintaining a high degree of customer service support
- Taking ownership of user problems and be proactive in dealing with user issues
- Logging all calls on the Councils helpdesk system
- Escalating more complex calls to relevant IT Support Engineers
- Acquiring and maintaining knowledge of relevant products and support issues to provide technically accurate solutions to users
- This job includes duties that may require an element of physical exertion, mobility and fine motor skills
Other Information
- Passing a Disclosure and Barring Service (DBS) check
- Drivers licence would be desirable
- Comfortable with a degree of manual handling