Business Administrator Apprentice

Role Summary:

The Business Administrator Apprentice plays a key supporting role across administration, enrolment, learner support and client engagement activities. The role provides hands-on experience within a professional apprenticeship training environment, supporting learners, employers and internal teams. Alongside day-to-day responsibilities, the post holder will complete the Level 3 Business Administrator Apprenticeship, developing practical skills and knowledge to support progression into a permanent administrative role.

Most work will be managed through clearly defined tasks, project plans and reporting schedules, with support available when priorities change.

Apprenticeship & Development:

• Completion of the Level 3 Business Administrator Apprenticeship Standard


• Dedicated off‑the‑job training time provided weekly


• Ongoing support from a qualified tutor and internal team


• Opportunity to gain real-world experience across multiple business functions

Key Responsibilities - without limitation, this role may include the following duties: 

Administrative Coordination & Systems:

• Use and update internal and external systems to ensure compliance


• Support back-office coordination activities, including learner administration, pipeline tracking, and webinar or meeting scheduling


• Assist with internal audits, quality assurance checks and general administrative processes


• Maintain accurate data across systems and contribute to reporting where required

Learner & Employer Support:

• Provide a professional and supportive service to learners and employers throughout their apprenticeship journey


• Support the onboarding process, including documentation, eligibility checks and initial learner guidance (where required)


• Respond to enquiries and support requests from learners, employers and tutors via phone, email and video conferencing


• Maintain accurate learner and employer records in line with compliance requirements

Data, Reporting & Quality:

• Support the creation of internal management reports and apprentice progress reports


• Ensure data accuracy and consistency across systems


• Contribute to maintaining audit‑ready documentation and records

Communication & Team Collaboration:

• Communicate effectively with all internal teams


• Participate in team meetings and contribute to continuous improvement activity


• Support or contribute to meetings using Microsoft Teams or similar platforms

Client Engagement Administration (where required):

• Support the Client Engagement team with administrative tasks, including lead tracking and onboarding activity


• Maintain accurate employer and opportunity data within internal systems


• Upload apprenticeship vacancies and respond to initial learner enquiries


• Support events or promotional activities where appropriate