IT Support Technician Apprentice (L3)
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Company: WOLVERHAMPTON GRAMMAR SCHOOL LIMITED
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Location: WOLVERHAMPTON, WV3 9RB
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Type: Apprenticeship
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Salary: £15,600.00 per year
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Sector: Digital
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Ref: NAS-2000039040
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Application Deadline Date: 10/07/2026
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Start Date: 13/07/2026
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Positions Available: 1
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Working Week: Monday - Friday, Shifts to be confirmed.
Brief Description
We are seeking an enthusiastic and motivated IT Support Technician Apprentice to join our IT team. This is an exciting opportunity to gain hands-on experience supporting a busy school environment. You will play a key role in ensuring the smooth running of IT services across the school, supporting both staff and students.
Training to be Provided
- Expected duration of apprenticeship: 17 months
- Apprenticeship level: Level 3 (Advanced)
- Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2
Future Prospects
- Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as a ICT Support Technician
Vacancy Detail
- Provide first-line IT support via the school’s helpdesk, ensuring timely response and resolution of support tickets
- Support the school’s 1:1 iPad programme, including device setup, loan stock management, and repairs coordination
- Maintain and support classroom technology such as interactive whiteboards, projectors, and AV equipment
- Assist with the setup, configuration, and maintenance of IT equipment including iPads, laptops, desktops, and printers
- Help manage user accounts, passwords, and permissions (e.g., Microsoft 365, Active Directory, Apple School Manager, MDM systems)
- Support network maintenance tasks, including Wi-Fi connectivity and basic infrastructure support
- Troubleshoot hardware, software, and network issues across the school
- Maintain accurate IT asset records and documentation of issues and resolutions
- Assist with IT projects such as device rollouts and classroom upgrades
- Support safeguarding measures by ensuring IT systems are used safely and appropriately
Other Information
- It is a requirement to have five GCSE 9-4 grades or equivalent (including English and maths) to apply for this type of apprenticeship
- If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships
- This role requires an Enhanced DBS check if successful
Eligibility:
You must meet the following eligibility criteria to apply for the role:
- Have been a UK/EEA resident for the last 3 years
- Hold valid residency status
- Have the right to work in the UK